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June 17, 2008 IHS Web Solutions now has a new support ticket system. You can submit a support ticket anytime by going to http://ihswebsolutions.com/support/. Tickets will be served in order of priority, so please make sure you accurately assign a priority to your ticket. Generally speaking, a service interruption or outage, or critical error on your site would be “urgent.” Errors preventing you from using your hosting control panel or updating your site would be “normal.” All other basic questions or requests for design changes, etc. would be considered “low.” Unlike our phone support, which is answered 7 days a week from 8:00 AM to 10:00 PM Central Time, the support ticket system can be accessed at any time. |
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