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June 17, 2008 IHS Web Solutions now has a new support ticket system. You can submit a support ticket anytime by going to http://ihswebsolutions.com/support/. Tickets will be served in order of priority, so please make sure you accurately assign a priority to your ticket. Generally speaking, a service interruption or outage, or critical error on your site would be “urgent.” Errors preventing you from using your hosting control panel or updating your site would be “normal.” All other basic questions or requests for design changes, etc. would be considered “low.” Unlike our phone support, which is answered 7 days a week from 8:00 AM to 10:00 PM Central Time, the support ticket system can be accessed at any time. June 4, 2008 IHS Web Solutions has reinvested in new server equipment at LiquidWeb in Lansing, MI. This expansion helps to balance and spread the server load across geographical regions to reduce risk to our customers. The new server hostname is sunflower.ihswebserve.com, and its nameservers are ns1.barrettgraphics.net and ns2.barrettgraphics.net. We will be converting some of our Enterprise and Reseller customers to this new server cluster and will contact you if your account will be affected. We do not expect any downtime as a result of account migrations. June 2, 2008 We are happy to announce that we are going green in our efforts to provide a superior product to you and to your customers. Our servers are powered with Renewable Energy Credits, which reduce our carbon footprint and help to save our most precious resource - the planet. Let your customers know that you’re green! |
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